Last updated: October 18, 2026
This Refund and Returns Policy applies to purchases made through https://maltezdiscount.com/, the online retail store operated by MALTEZ DISCOUNT CORP. under the customer-facing name Maltez Discount. MALTEZ DISCOUNT CORP. is a Florida corporation registered with the Florida Department of State under document number P09000041932.
Business address: 2490 NW 20th St, Miami, FL 33142, United States
For help with payments, shipping, returns or refunds, contact support@maltezdiscount.com or +1 305-633-3584.
1. Returns at a Glance
| Return window | 30 days from the date you receive your item |
|---|---|
| Return reason | Any reason, including change of mind |
| Return shipping | At no charge to you; we email you a prepaid USPS return label |
| Restocking fees | None |
| Refund method | Your original payment method |
| Refund timing | Within 7 days of our receiving your return |
| Exchanges | Not offered; return the item and place a new order |
| Return address | Maltez Discount, 2490 NW 20th St, Miami, FL 33142, United States |
2. 30-Day Return Window
You can request a return for any reason within 30 days of the date you receive your item. The delivery date in your USPS tracking is used as the date you received the item.
3. Return Conditions
- The item must be unused and in its original packaging.
- All parts that came with the item must be included.
- You need your order number or another proof of purchase from maltezdiscount.com.
4. Items That Cannot Be Returned
- Items that have been used, chewed, scratched or played with by a pet, for hygiene reasons, unless they arrived damaged, defective or wrong (see Section 8)
- Items that were not bought from maltezdiscount.com
- Items for which a return was requested after the 30-day return window
5. How to Start a Return
- Email support@maltezdiscount.com or call +1 305-633-3584 with your order number and the item you want to return.
- We reply within 1 business day with a prepaid USPS return label and return instructions.
- Pack the item in its original packaging, attach the label and drop the package off at any USPS location or schedule a USPS pickup.
- Returns are shipped to: Maltez Discount, 2490 NW 20th St, Miami, FL 33142, United States.
Please contact us before sending an item back. Packages sent without our return label cannot be matched to your order, which can delay or prevent your refund.
6. Return Shipping Costs
Returns cost you nothing. We email you a prepaid return shipping label, and we do not charge restocking fees.
7. Refunds
We inspect returned items within 2 business days of receiving them and email you when the refund is approved. Approved refunds go back to your original payment method within 7 days of our receiving the return. Your bank or card issuer may take a few extra business days to post the refund to your account.
- Change-of-mind returns: we refund the full price of the returned item and the sales tax charged on it. The original shipping charge is not refunded.
- Damaged, defective or wrong items: we refund the full price of the item, the original shipping charge and the sales tax charged on both.
If a returned item does not meet the conditions in Section 3, we will email you to explain why and send it back to you. If you have not received an approved refund after 10 business days, check with your bank or card issuer first, then contact us and we will help.
8. Damaged, Defective or Wrong Items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or give you a full refund, including the original shipping, and you will not pay for return shipping. In some cases we may ask you to keep the item instead of sending it back.
9. Exchanges
We do not offer direct exchanges. To get a different item, return the item for a refund and place a new order for the item you want.
10. Order Cancellations
You can cancel an order at no charge until it ships. Contact us as soon as possible with your order number. Once an order has shipped, it cannot be cancelled, but you can return it using the process above.
11. Your Legal Rights
This policy does not limit any rights you have under applicable US federal or Florida consumer protection law.
12. Changes to This Policy
We may update this Refund and Returns Policy from time to time. The version posted on this page when you place your order applies to that order.
13. Contact Us
If you have questions about returns or refunds, contact us:
| Store name | Maltez Discount |
|---|---|
| Legal business name | MALTEZ DISCOUNT CORP. |
| Business type | Florida Profit Corporation |
| Florida registration number | P09000041932 (Florida Department of State, Division of Corporations) |
| Business address | 2490 NW 20th St, Miami, FL 33142, United States |
| Phone | +1 305-633-3584 |
| support@maltezdiscount.com | |
| Support hours | Monday to Friday 9:00 AM – 8:00 PM ET Saturday 10:00 AM – 6:00 PM ET Sunday 10:00 AM – 4:00 PM ET |
| Website | https://maltezdiscount.com/ |
Legal Information
The website https://maltezdiscount.com/ and the Maltez Discount online store are operated by MALTEZ DISCOUNT CORP., a Florida Profit Corporation registered with the Florida Department of State, Division of Corporations, under document number P09000041932, with its business address at 2490 NW 20th St, Miami, FL 33142, United States. In this policy, “Maltez Discount”, “we”, “us” and “our” refer to MALTEZ DISCOUNT CORP.